Week 2 Post 1: Blog Post
Now customers can get notice in writing online reviews and
ratings such as search engines like Google. With more and more consumers having
private and public social media accounts more companies and products are being
notice with hashtags. Hashtags has become a filtration option in which consumers
can isolate exactly what they are looking for. With this companies started to
listen to consumers in products or services they can improve. Also, if there is
a situation that they had contacted corporate but felt the problem did not get
resolved. Some consumers will take action in leaving a bad review online, companies
monitors are watching the online reviews. The monitors will take time to ask
for more information and for the consumer to contact them via email to resolve
the issue. They will also respond to positive feedback a swell and listen to
any type of improvements they can make as far of product and service.
For myself if I am investing into a product, I tend to look
for reviews, look at the life span of a product. If I had an option of writing a
comment its more of positive ones, depending. Maybe, post an Insta-story on my
account of things I truly recommend. I am very picky with my make up, I would
write about that. How the product is packaged, the detail was put into it, and
is a pallet worth $48? I have written
about experiences I had stores, where it’s like “Wow! That person needs a time
out.” It does take a lot for me to write or make a negative comment but being
in 9 years in retail I do tend to look and notice how employees treat customers
and their colleagues.
Positive feedback is always great, great for business and boost
your overall ratings. Always respond to positive feed back and give the same
attention to the negative ones. Give a thank you, personalize the comment with
their first name. Consumers will take notice if all positive comments are
generic, if that is the case, they will not take the company seriously, therefore
think that the company is not hearing the consumer.
Responding with a negative comment, first and foremost thank
the customer for stopping by the store, be apologetic. Say something along the lines:
“Thank you,
Teresa for stopping at our store in our new location in San Diego. We regret to
hear that you had a bad experience at that location. Please Give us a call at 1-800-123-1234
from 8am- 5pm pacific time or shoot us an email at TheSDStore@gmail.com we will
love to hear from you regarding the issue”
Comments
Post a Comment